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Refund Policy

Last updated: 08 July 2021.

Refunds are part of the Privacy Policy.

All applicable fees and taxes are payable in US dollars or any other equivalent currency. You can pay online and fully automatically through payment gateways. GIAMPING uses a code system, you buy a code and redeem that code to the corresponding account to use the service. When the payment is successful, the code will be sent online via email to you (usually it will be available immediately).

You can upgrade your service, downgrade your service using the GIAMPING app. For the most convenience and ease for customers, our main international payment channel is PayPal. You can also use a credit or debit card to receive the code via PayPal. You just need to enter your card information and email to receive the code, 100% PayPal will guarantee that transaction for you. We do not store your card to protect your personal information. If you have an existing PayPal account to pay, it’s too easy, you just need to check your PayPal email to receive the code.

If this is your first time using GIAMPING, we have a 7 days money back guarantee; whatever the reason, just say refund, we will refund you immediately. We’re happy to serve our customers, so you don’t have to worry if you get a refund and then want to use our service again; GIAMPING is always welcome to you forever and if our service does not satisfy you, we will still give you a refund.

Please note, if you pay via PayPal and want a refund or any other complaint, please contact online support or other support channels on the mainsite. If you actively open Dispute before contacting GIAMPING, we will immediately refund your money to PayPal and lock your GIAMPING account and exempt you from future service to avoid wasting time. When refunding via PayPal, the transaction fee will be deducted. For example, when you pay us $10, the transaction fee is $0.5, then on refund we will give you back $9.5, please note this.

In addition, we also have a very convenient international payment gateway that is Google Play Store, you download our application on the store and then pay using Google’s payment gateway, the code will automatically email you right away. But please understand that this payment gateway we will not refund.