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Refund Policy

Last updated: 08 July 2021.

Refunds are part of the Privacy Policy.

Registering an account is free. All applicable fees and taxes, if any, are payable in Vietnamese Dong. You can pay your fees online and fully automatically through domestic payment gateways. Account information will be sent online via your email and phone number (usually immediately).

You can upgrade your service, downgrade your service using the GIAMPING app.

Due to the nature of the product, our secondary payment channel is PayPal. You can also use a credit or debit card to receive GIAMPING usage information via PayPal. You just need to enter your card information and email, 100% PayPal will guarantee the transaction for you. We do not store your card to protect your personal information.

If this is your first time using GIAMPING, we have a 7-day money-back guarantee; whatever the reason, just say refund, we will refund you immediately. We’re happy to serve our customers, so you don’t have to worry if you get a refund and then want to use our service again; GIAMPING always welcomes you forever and if our service does not satisfy you, we will still give you a refund.

Please note, if you pay via PayPal and want a refund or any other complaint, please contact online support or other support channels on the homepage. If you actively open Dispute before contacting GIAMPING, we will immediately refund your money to PayPal and lock your GIAMPING account and exempt you from future service to avoid wasting time with troubles for both sides.